Airport Ramp Services


The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the e????client turnaround of aircraft so that nights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

Course format

  • This course requires approximately 44 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.
  • What you will learn

    The ground operations working environment

  • Standard ramp operations terminology
  • The departments of an airport and how they work together
  • Basic safety and security for efficient operations
  • Procedures for key aircraft ground servicing tasks
  • IATA Airport Handling Manual and IATA Ground Operations Manual standards
  • Course content

  • Introduction to the airside environment and airport ramp services
  • Aircraft characteristics and turnaround plan
  • Cleaning, catering and other services
  • Ground service equipment
  • Standard operating procedures
  • Airside safety
  • Ramp security awareness
  • Future developments in the sector of ramp services
  • Who should attend

  • Anyone interested in pursuing a career with an airline or ground service provider
  • Recently recruited airline, airport, and ground handling staff
  • Certificate awarded

    An IATA Certificate is awarded to participants successfully passing the final exam.

    Exam information

    Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required) Exam Format: Multiple Choice questions, Closed Text Book Number of questions: 100 Time Allowance: 3 hours Passing Grade: 60 correct answers Distinction Grade: 90 correct answers Number of exam attempts: 2

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