Foundation in Travel and Tourism - Galileo

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Who should attend

Travel agents, Airline reservation agents, Tour operators,Call center agents etc

What will you learn

By completing this course you will be able to:

Advise customers on passport and visa requirements, as well as on travel insurance options

Promote services and facilities available to airline passengers during their travel

Interpret standard industry codes to plan and reserve travel itineraries

Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products

Provide good customer service and retain customer loyalty

Use the Global Distribution System to make and maintain reservations and issue travel documents

Course Content

The travel and tourism industry and the working environment for travel professionals

Geography and industry codes

Travel documents and the airline passenger experience

Air transport products and services

Rail, hotel, car rental, cruise and tour products

Customer service principles

Airfares and ticketing

The Galileo system functionality

Course duration

This course requires approximately 200 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.

EXAM METHOD: ONLINE EXAM WITH REMOTE SUPERVISION

Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required)

Exam Format: Multiple Choice questions. Closed Text Book; Foldout Maps are not permitted

Number of questions: 100

Time Allowance: 3 hours

Passing Grade: 60 correct answers

Distinction Grade: 85 correct answers

Number of exam attempts: 2

Certificate awarded

By successfully completing the examination you will receive the Foundation in Travel and Tourism .

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