Telephone Skills: Achieve More in Less Time

1-Day Course on Mastering the Art of Professional Phone Conversations

By the end of this course the delegates will be able to:

  • Handle emotionally charged conversations on the phone while staying in control
  • Handle your phone conversations professionally and leave a positive impressionon the other person
  • Provide information clearly and efficiently while increasing retention and checking understanding
  • Handle challenging scenarios and common situations when interacting on the phone
  • Listen actively to callers and demonstrate that you understand their needs
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