Telephone Skills: Achieve More in Less Time
1-Day Course on Mastering the Art of Professional Phone Conversations
By the end of this course the delegates will be able to:
Handle emotionally charged conversations on the phone while staying in control
Handle your phone conversations professionally and leave a positive impressionon the other person
Provide information clearly and efficiently while increasing retention and checking understanding
Handle challenging scenarios and common situations when interacting on the phone
Listen actively to callers and demonstrate that you understand their needs
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