Course Detail

Passenger Ground Service

About
Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

Who should attend
Airline passenger service staff Ground Handling Agents’ passenger services staff Airport operators staff providing passenger services Civil Aviation Authorities staff providing passenger services Anyone wishing to start a career as a Passenger Service Agent

What you will learn Upon completing this course you
Understand how airlines and airports operate in relation to the provision of passenger services Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs Interpret the respective regulatory requirements related to passenger and baggage transport.

• Understand how computer reservations and departure control systems operate.
• Ensure safe and secure passenger and baggage transport Provide superior customer service in a demanding customer facing environment.
• Learn about the latest technological innovations in passenger services
• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Course content
Introduction to airport and airline operations Computer Reservations (CRS) and Departure Control Systems (DCS) functions.

• Passenger and Baggage check-in procedures (airport and off-site)
• Conditions of passenger and baggage carriage, boarding procedures and freight close-out messaging Dangerous Goods regulations awareness for passenger service agents
• Managing passenger interactions
• Aviation security procedures for passenger and baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities

Course Duration
This course requires approximately 45 hours of study to be completed in 12 months.

Certificate awarded
After successfully passing the final exam. You will get a Certificate of International Recognization.